{"id":1186,"date":"2025-10-22T11:21:05","date_gmt":"2025-10-22T09:21:05","guid":{"rendered":"https:\/\/pingweb.cat\/blog\/?p=1186"},"modified":"2025-10-22T11:21:07","modified_gmt":"2025-10-22T09:21:07","slug":"com-reaccionar-quan-un-client-tavisa-que-la-web-no-funciona","status":"publish","type":"post","link":"https:\/\/pingweb.cat\/blog\/com-reaccionar-quan-un-client-tavisa-que-la-web-no-funciona\/","title":{"rendered":"Com reaccionar quan un client t\u2019avisa que la web no funciona"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Rebre un missatge d\u2019un client dient <em>\u201cLa vostra web no funciona\u201d<\/em> pot generar p\u00e0nic. Per\u00f2 \u00e9s precisament en aquests moments quan cal mantenir la calma i actuar amb m\u00e8tode.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El primer pas \u00e9s <strong>confirmar l\u2019abast del problema<\/strong>. Pot ser una incid\u00e8ncia puntual (com un error de servidor temporal) o un problema generalitzat. Utilitza una eina de monitoratge com <strong>PingWeb.cat<\/strong> per comprovar si la teva web realment est\u00e0 caiguda i des de quines ubicacions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Despr\u00e9s, <strong>comunica\u2019t amb transpar\u00e8ncia<\/strong>. Si la web est\u00e0 realment inoperativa, informa els teus clients que est\u00e0s al corrent de la situaci\u00f3 i treballant per solucionar-ho. Un simple missatge clar pot evitar frustracions i p\u00e8rdua de confian\u00e7a.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un cop restablerta la normalitat, dedica uns minuts a <strong>analitzar la causa<\/strong>: ha estat un error de servidor, una actualitzaci\u00f3 fallida, un problema amb el domini o amb el certificat SSL? Documentar aquests incidents t\u2019ajudar\u00e0 a prevenir-los en el futur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I sobretot, <strong>no esperis que sigui un client qui t\u2019avisi<\/strong>. Amb un sistema autom\u00e0tic de monitoratge i alertes, ser\u00e0s tu qui detecti el problema abans que ning\u00fa m\u00e9s ho faci.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rebre un missatge d\u2019un client dient \u201cLa vostra web no funciona\u201d pot generar p\u00e0nic. Per\u00f2 \u00e9s precisament en aquests moments quan cal mantenir la calma i actuar amb m\u00e8tode. El primer pas \u00e9s confirmar l\u2019abast del problema. Pot ser una &#8230; <a title=\"Com reaccionar quan un client t\u2019avisa que la web no funciona\" class=\"read-more\" href=\"https:\/\/pingweb.cat\/blog\/com-reaccionar-quan-un-client-tavisa-que-la-web-no-funciona\/\" aria-label=\"M\u00e9s informaci\u00f3 sobre Com reaccionar quan un client t\u2019avisa que la web no funciona\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-1186","post","type-post","status-publish","format-standard","hentry","category-bones-practiques","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50"],"_links":{"self":[{"href":"https:\/\/pingweb.cat\/blog\/wp-json\/wp\/v2\/posts\/1186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pingweb.cat\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pingweb.cat\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pingweb.cat\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pingweb.cat\/blog\/wp-json\/wp\/v2\/comments?post=1186"}],"version-history":[{"count":1,"href":"https:\/\/pingweb.cat\/blog\/wp-json\/wp\/v2\/posts\/1186\/revisions"}],"predecessor-version":[{"id":1187,"href":"https:\/\/pingweb.cat\/blog\/wp-json\/wp\/v2\/posts\/1186\/revisions\/1187"}],"wp:attachment":[{"href":"https:\/\/pingweb.cat\/blog\/wp-json\/wp\/v2\/media?parent=1186"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pingweb.cat\/blog\/wp-json\/wp\/v2\/categories?post=1186"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pingweb.cat\/blog\/wp-json\/wp\/v2\/tags?post=1186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}